Privacy Policy

PMGS Digital Marketing ("PMGS", "we", "us", "our") is an Australian digital marketing agency. Contact details are listed under "Contact us" below.

This policy covers personal information about individuals who use our website (pmgs.com.au and related pages), submit enquiries, correspond with us, or become our clients. It is a general disclosure for visitors and marketing clients. It is not legal advice and does not replace advice tailored to your situation.

The personal information we collect depends on how you deal with us. It may include:

• Identity and contact details: name, email address, phone number, business name, and similar details you provide in contact or strategy forms, by email, or over the phone.
• Enquiry and marketing content: information you include in messages or briefing materials you voluntarily share with us.
• Technical data when you browse our website: IP address, browser type and version, device type, approximate location derived from IP, referring URLs, pages viewed, and time on site.
• Cookies and similar technologies: small data files stored on your device where we or our analytics providers use them (see Cookies and analytics below).
• Where you are a client or prospective client: billing or account-related information we reasonably need to quote, invoice, or deliver services (handled according to agreements and this policy).

We usually collect personal information directly from you when you fill in a form, email us, call us, book a meeting, or engage us for services.

We may also collect information automatically when you use our website (through cookies, server logs, and analytics tools), and occasionally from third parties such as advertising or analytics platforms when those platforms report information to us in aggregated or identifiable form, consistent with their settings and your choices.

We use personal information for purposes that are reasonably necessary for our business, including:

• Responding to enquiries and providing quotes, consultations, and digital marketing services.
• Operating and improving our website, measuring engagement, and understanding how visitors find and use our content.
• Sending service-related communications, updates about your project where relevant, and — where permitted — marketing about our services (you may opt out of marketing as explained below).
• Complying with legal obligations, resolving disputes, and protecting our rights, clients, and systems.

We do not sell your personal information. We may share it in limited circumstances:

• Service providers who help us run our business (for example: website hosting, email delivery, CRM, analytics, calendar booking, and IT support), only to the extent needed for them to perform those services for us and subject to appropriate confidentiality and security expectations.
• Professional advisers (such as lawyers or accountants) where required.
• Regulators, law enforcement, or other parties when we believe in good faith that we are required or permitted by law to disclose information.
• Where we deliver advertising or analytics services for you as a client, we may access or process personal information in your advertising and analytics accounts strictly under your instructions and applicable agreements — that processing is typically governed by your agreements with those platforms as well as ours with you.

Some of our service providers (e.g. cloud hosting, email, or analytics vendors) may store or process data in countries outside Australia, including the United States. Where personal information is disclosed overseas, we take reasonable steps to work with reputable providers and (where practicable) contractual protections; however, overseas entities may be subject to foreign laws that differ from Australian law.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No online transmission is completely secure; you should also protect your passwords and devices.

We retain personal information only as long as needed for the purposes above, to meet legal or accounting requirements, or to resolve disputes. Retention periods vary depending on the type of information and our relationship with you.

Our website may use cookies, pixels, and similar technologies to remember preferences, maintain security, measure traffic, and improve user experience.

We may use analytics tools (such as Google Analytics or similar) to collect aggregated or pseudonymous statistics. You can often control cookies through your browser settings; blocking some cookies may affect how the site functions.

Where we send promotional emails about PMGS services, we will provide a way to unsubscribe or opt out (for example, an unsubscribe link in the email), except where communication is required as part of an existing service relationship.

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable period in line with applicable law.

If you have a complaint about how we handle your personal information, contact us first using the details below. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child in error, please contact us.

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Questions about this policy or your personal information:

• Email: info@pmgs.com.au
• Phone: 1300 946 484
• Postal address: 41/74 Willandra Drive, Epping VIC 3076 Australia